Return and Refund

1. Introduction

Thank you for shopping at [Your Shoes Website Name] (“we,” “our,” or “us”). We hope you are satisfied with your purchase. If you are not completely satisfied, our Return and Refund Policy outlines how you can return or exchange products and request a refund.

2. Return Policy

  • Eligibility for Returns:

    • Returns must be requested within [30] days from the date of delivery.
    • Items must be in their original, unworn condition with all tags, labels, and packaging intact.
    • Certain items, such as customized or clearance products, are not eligible for return. Please check the product description for return eligibility.

  • How to Request a Return:

    • Contact our customer service team at [your email address] or through our [Return Request Form] on the website.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Return Shipping:

    • You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns over [amount], as we cannot guarantee receipt of returned items.

  • Processing Returns:

    • Once we receive your return, we will inspect the item and process your return within [7-10] business days.
    • You will receive an email confirmation when your return has been processed.

3. Refund Policy

  • Refunds for Returned Items:

    • Refunds will be issued to the original payment method used for the purchase.
    • If the returned item is approved, you will receive a refund for the item’s purchase price, excluding original shipping fees.

  • Partial Refunds:

    • If only part of an order is returned, the refund will be adjusted accordingly. Shipping fees are non-refundable.

  • Processing Time:

    • Refunds may take [5-7] business days to appear in your account, depending on your payment provider or bank.

4. Exchanges

  • How to Request an Exchange:

    • If you wish to exchange an item for a different size or color, please contact our customer service team at [your email address].
    • If the item you wish to exchange is available, we will process the exchange and ship the new item to you.

  • Shipping Costs:

    • You are responsible for the shipping costs associated with returning the original item and receiving the exchanged item unless the item was received damaged or incorrect.

5. Damaged or Incorrect Items

  • Reporting Issues:

    • If you receive a damaged or incorrect item, please contact us within [7] days of delivery.
    • Provide your order number, a description of the issue, and any supporting photos if applicable.

  • Resolution:

    • We will arrange for a replacement or refund of the damaged or incorrect item at no additional cost to you.

6. Non-Returnable Items

  • Exceptions:
    • Certain items are non-returnable, including but not limited to:
      • Customized or personalized products
      • Final sale or clearance items